IMPORTANT NOTICE\: Please note that Closure Date and Time displayed above are based on date and time settings of your personal device

FAO seeks gender, geographical and linguistic diversity in its staff and international consultants in order to best serve FAO Members in all regions.

• FAO is committed to achieving workforce diversity in terms of gender, nationality, background and culture
• Qualified female applicants, qualified nationals of non-and under-represented Members and person with disabilities are encouraged to apply
• Everyone who works for FAO is required to adhere to the highest standards of integrity and professional conduct, and to uphold FAO's values
• FAO, as a Specialized Agency of the United Nations, has a zero-tolerance policy for conduct that is incompatible with its status, objectives and mandate, including sexual exploitation and abuse, sexual harassment, abuse of authority and discrimination　　
• All selected candidates will undergo rigorous reference and background checks
• All applications will be treated with the strictest confidentiality
• FAO staff are subject to the authority of the Director-General, who may assign them to any of the activities or offices of the Organization.

Organizational Setting

The Food and Agriculture Organization of the United Nations (FAO) contributes to the achievement of the 2030 Agenda through the FAO Strategic Framework by supporting the transformation to MORE efficient, inclusive, resilient and sustainable agrifood systems, for better production, better nutrition, a better environment, and a better life, leaving no one behind.
The Shared Services Centre (SSC) recommends and administers process management and procedures that need to be executed effectively; ensures the management of quality assurance activities associated with the transactional processes and implementation of service delivery; continuously improves the satisfaction of its customers, internal or external, while pursuing a continuous improvement agenda that will drive up service excellence while driving down the costs of service delivery through process standardization, process automation and self-service capabilities.

Reporting Lines

The IT Specialist will directly report to the IT Associate.

Technical Focus

The IT Specialist ensures quality, transparency and consistency of data and processes within his/her area of responsibility and contributes to the smooth functioning of the work of the unit. The supervision received is focused on the quality of work outputs and meeting deadlines.
We offer a consultancy-based PSA.NAT (personal services agreement) contract, initially for 11 months with a possibility of extension.

Tasks and responsibilities

• Provide first-level user set-up and support for the ICT-related services including the Local Area Network, Wide-area Networks, Wi-Fi, Servers, Projectors, Video conferencing, PC hardware and software, printers, photocopiers and telephone service.
• Install and configure standard desktop PCs and laptops as per established policies and procedures; assist in the configuration of backup procedures in the local computers.
• Operate and solve problems in the equipment of the office (printers, photocopiers, etc.) and maintain IT supplies.
• Guide users to IT services.
• Log and track user requests and produce reports on request.
• Assist in identifying hardware and software needs for SSC.
• Draft requests for purchase of hardware and software according to corporate guidelines and procedures.
• Arrange for delivery and installation of hardware and software to users liaising with central units as necessary.
• Perform other duties as required.

CANDIDATES WILL BE ASSESSED AGAINST THE FOLLOWING

Minimum Requirements

• National of Hungary
• Completed high school diploma. University degree/technical diploma from an institution recognized by the International Association of Universities (IAU)/UNESCO in information technology or a related field is considered an asset
• 1-3 years of relevant work experience in information technology and helpdesk
• Working knowledge (level C) of English
• Working knowledge of the official language of the country (Hungarian)

FAO Core Competencies

• Results Focus
• Teamwork
• Communication
• Building Effective Relationships
• Knowledge Sharing and Continuous Improvement

Technical/Functional Skills

• IT Skills\: Good knowledge of MS Office applications, Internet and office technology equipment. Strong knowledge of Excel.
• Good knowledge of corporate ERP systems
• Good communication skills
• Attention to detail and ability to maintain accurate records.
• Ability to draft routine correspondence in English.
• Ability to organise own work, set priorities, and meet deadlines.
• Ability to cope with an increased volume of work during peak periods of a limited duration.
• Computer literacy and ability to effectively use databases, spreadsheets, emails and other office technology software.
• Courtesy, tact and ability to establish and maintain effective working relationships with people of different national and cultural backgrounds.

Please note that all candidates should adhere to FAO Values of Commitment to FAO, Respect for All and Integrity and Transparency.

ADDITIONAL INFORMATION

• FAO does not charge a fee at any stage of the recruitment process (application, interview meeting, processing).
• Incomplete applications will not be considered. If you need help or have queries, please contact\: Careers@fao.org
• Applications received after the closing date will not be accepted.
• Only language proficiency certificates from UN accredited external providers and/or FAO language official examinations (LPE, ILE, LRT) will be accepted as proof of the level of knowledge of languages indicated in the online applications.
• For other issues, visit the FAO employment website\: http\://www.fao.org/employment/home/en/
• Appointment will be subject to certification that the candidate is medically fit for appointment, accreditation, any residency or visa requirements, and security clearances.

HOW TO APPLY

• To apply, visit the recruitment website at Jobs at FAO and complete your online profile. We strongly recommend that your profile is accurate, complete and includes your employment records, academic qualifications, and language skills
• Candidates are requested to attach a letter of motivation to the online profile
• Once your profile is completed, please apply, and submit your application
• Candidates may be requested to provide performance assessments and authorization to conduct verification checks of past and present work, character, education, military and police records to ascertain any and all information which may be pertinent to the employment qualifications
• Incomplete applications will not be considered
• Personal information provided on your application may be shared within FAO and with other companies acting on FAO’s behalf to provide employment support services such as pre-screening of applications, assessment tests, background checks and other related services. You will be asked to provide your consent before submitting your application. You may withdraw consent at any time, by withdrawing your application, in such case FAO will no longer be able to consider your application
• Only applications received through the FAO recruitment portal will be considered
• Your application will be screened based on the information provided in your online profile
• We encourage applicants to submit the application well before the deadline date.

If you need help or have queries, please create a one-time registration with FAO’s client support team for further assistance\: https\://fao.service-now.com/csp

FAO IS A NON-SMOKING ENVIRONMENT